Privacy Policy
Your privacy is important to us. This policy explains how Loomex collects, uses, and protects your information.
Information We Collect
Information You Provide
- • Account information (name, email address, company details)
- • Product data and digital assets you upload to our platform
- • Communications with our support team
- • Payment information (processed securely by third-party providers)
Information We Collect Automatically
- • Usage data (how you interact with our platform)
- • Device information (browser type, operating system)
- • Log data (IP addresses, access times, pages viewed)
- • Cookies and similar tracking technologies
How We Use Your Information
- • Service Provision: To provide, maintain, and improve our PIM and DAM platform
- • Account Management: To create and manage your account and process payments
- • Communication: To send service updates, support responses, and important notices
- • Analytics: To understand usage patterns and improve our services
- • Security: To protect against fraud, abuse, and security threats
- • Legal Compliance: To comply with applicable laws and regulations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- • Service Providers: With trusted partners who help us operate our platform (hosting, payment processing, analytics)
- • Legal Requirements: When required by law or to protect our rights and safety
- • Business Transfers: In connection with a merger, acquisition, or sale of assets
- • With Your Consent: When you explicitly authorize us to share your information
Data Security
We implement industry-standard security measures to protect your information:
- • End-to-end encryption for data transmission
- • Secure data storage with regular backups
- • Access controls and authentication measures
- • Regular security audits and monitoring
- • Employee training on data protection practices
Your Rights
You have the following rights regarding your personal information:
- • Access: Request a copy of your personal data
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your personal data
- • Portability: Export your data in a common format
- • Objection: Object to certain processing activities
- • Withdrawal: Withdraw consent where applicable
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. For more details, see our Cookie Policy.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal information within 30 days, except where required by law to retain certain records.
International Data Transfers
Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Email: support@loomex.io