Terms of Service
These terms govern your use of Loomex and our services. Please read them carefully.
Acceptance of Terms
By accessing or using Loomex's product information management (PIM) and digital asset management (DAM) platform, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
These terms apply to all users, including visitors, customers, and any other users of the service.
Description of Service
Loomex provides a cloud-based platform that enables businesses to:
- • Manage product information and catalogs
- • Store and organize digital assets
- • Distribute content across multiple channels
- • Collaborate on product data and assets
- • Integrate with third-party systems via API
We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice.
User Accounts
Account Creation: You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials.
Account Responsibility: You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
Account Termination: We may suspend or terminate your account if you violate these terms or engage in harmful activities.
Acceptable Use
You agree not to:
- • Use our service for any illegal or unauthorized purpose
- • Upload content that infringes on intellectual property rights
- • Transmit viruses, malware, or other harmful code
- • Attempt to gain unauthorized access to our systems
- • Interfere with or disrupt our service or servers
- • Use automated tools to access our service without permission
- • Resell or redistribute our service without authorization
Your Content and Data
Ownership: You retain all rights to the content and data you upload to our platform. We do not claim ownership of your content.
License to Us: You grant us a limited license to store, process, and display your content solely for the purpose of providing our services.
Content Responsibility: You are responsible for ensuring you have the right to upload and use all content on our platform.
Data Backup: While we implement backup procedures, you are responsible for maintaining your own backups of important data.
Payment Terms
Subscription Fees: Fees are charged in advance on a recurring basis according to your chosen plan.
Payment Methods: We accept major credit cards and other payment methods as indicated on our platform.
Refunds: Refunds are provided according to our refund policy. Contact support for assistance with refund requests.
Price Changes: We may change our pricing with 30 days' notice. Changes will apply to your next billing cycle.
Intellectual Property
Loomex and its original content, features, and functionality are owned by Loomex and are protected by international copyright, trademark, and other intellectual property laws.
You may not copy, modify, distribute, or create derivative works based on our platform without explicit written permission.
Privacy and Security
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.
We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You use our service at your own risk.
Disclaimers
Service Availability: Our service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access or error-free operation.
Third-Party Services: We integrate with third-party services and are not responsible for their availability, performance, or compliance with these terms.
Limitation of Liability
To the maximum extent permitted by law, Loomex shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our service.
Our total liability to you for any claims related to our service shall not exceed the amount you paid us in the 12 months preceding the claim.
Termination
By You: You may terminate your account at any time by contacting support or using account settings.
By Us: We may terminate or suspend your account for violations of these terms or for any other reason with reasonable notice.
Effect of Termination: Upon termination, your right to use our service ceases immediately. We may delete your data according to our data retention policy.
Governing Law
These terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through binding arbitration or in the courts of competent jurisdiction.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of our service after changes constitutes acceptance of the new terms.
Contact Us
If you have questions about these Terms of Service, please contact us:
Email: support@loomex.io